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Star Citizen Player Claims Refund Now Requires Signing an NDA
Cloud Imperium Games (CIG), the developer of Star Citizen, is no stranger to controversy when it comes to refund requests. However, a new development has stirred the community: a player claims that obtaining a refund now involves signing a non-disclosure agreement (NDA). This claim, made by a Redditor named FeralSquirrels, has sparked debates about transparency and legality.
The Redditor’s Experience
In a post on Reddit, FeralSquirrels shared that after submitting a refund request about a month ago, he received a reply from CIG. The response mirrored a concession the company made in a similar case last July, granting refunds under certain circumstances. However, what caught the player—and the broader community—off guard was the added condition of signing an NDA.
The NDA reportedly includes clauses that would restrict the player from discussing the refund or the process publicly. Moreover, the player was given an option to either retain their user account or have it completely removed from the game. These additional requirements have raised eyebrows and drawn criticism from fans and legal experts alike.
Community Reaction and Legal Questions
The player turned to the Reddit community for advice and indicated plans to consult a lawyer before signing anything. Responses to his post highlighted potential legal concerns, particularly in the UK and EU. Some users noted that requiring an NDA for a refund might violate consumer protection laws in these jurisdictions.
Interestingly, neither CIG’s refunds FAQ nor its terms of service mention any requirement for signing an NDA. This discrepancy has fueled speculation about whether the practice is legitimate or a move to suppress negative publicity.
What Happens Next?
FeralSquirrels has until November 8th to respond to CIG, leaving room for further developments. He has stated he won’t proceed without legal counsel, emphasizing caution in dealing with the unusual request.
For now, this incident underscores the ongoing challenges faced by players seeking refunds from Star Citizen, a project already mired in controversy due to its prolonged development and extensive crowdfunding. As the situation evolves, it could potentially lead to further scrutiny of CIG’s refund policies.
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